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Section 4: Authentic Assessment Tools and Knowledge Transfer
Improving productivity in our complex business environments through technology means improving human performance—enabling people to do more with less, and to do it better, faster, cheaper. Technology can be an enabler, but not the panacea predicted with each new wave. Each technology must be targeted at the correct problem, and people must become the masters of the technology in order for benefits to be realized. The formula for improving productivity is about striking a balance between people and technology, but the people must take center stage in this production enhancement process.
—Bielawski & Boyle, Electronic Document Management Systems: A User Centered Approach for Creating, Distributing and Managing Online Publications (1996), p. 3
Paulos, “Interaction Design Studio” (Spring 2012),
http://www.chloefan.com/design/happystance/process.html