11: Effective Listening Strategies
- Page ID
- 172689
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This chapter covers:
- Understanding Hearing and Listening
- Informative, Critical and Empathic Listening
- Better Listening
- Overcoming Barriers to Listening
Listening is a valuable communication skill, but one that gets little respect and attention. Some of us spend hours preparing and practicing our briefings; how much time and effort do we spend on preparing and practicing to listen? Because listening is so undervalued, we’ll first make the case for why it’s so important and then describe ways to improve your listening skills.