2: Seven Steps to Effective Communication
- Page ID
- 172680
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Chapter 1 introduced the FOCUS principles of effective communication (Focused, Organized, Clear, Understanding and Supported). In this chapter, we’ll introduce a seven-step approach to effective communication based on the FOCUS principles. Here you’ll get the big picture introduction, but later chapters will describe each of the seven steps in greater detail.
You can tailor the steps to your own style and approach, but completing each of them will increase your chances of speaking and writing success. These steps are not always used in sequence and for long and complicated assignments you may find yourself moving back and forth between steps. That’s OK-it’s better to deviate from a plan than to have no plan at all.