11.3: Conflict, Dialogue, and Restorative Practices in Groups - Assignment
- Page ID
- 370122
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Assignment: Case Study Analysis – “Repairing Trust in a Divided Team”
Student Learning Objectives
By the end of this assignment, students will be able to:
· Identify and analyze sources of conflict in groups, including communication issues, differing perspectives, and unmet needs.
· Apply conflict transformation principles to develop constructive responses to interpersonal and group conflict.
· Demonstrate understanding of dialogue practices that encourage listening, empathy, and collaboration.
· Apply restorative justice approaches to repair harm, promote accountability, and strengthen relationships within groups.
Purpose
This assignment allows students to apply concepts of conflict sources, conflict transformation, dialogue, and restorative practices to analyze a real-world group conflict scenario and develop a restorative response.
Case Study: The Community Health Project Team Conflict
A five-member community health project team was formed to design a local wellness program. At the beginning of the project, team members were enthusiastic and shared ideas openly. However, after several weeks, tensions began to develop.
Two members felt frustrated because they believed they were completing most of the research and writing tasks, while other members were not contributing equally. Another team member felt excluded because their suggestions were frequently dismissed during meetings. A disagreement about the project direction led to personal criticism, reduced communication, and some members avoiding meetings.
The team leader attempted to solve the issue by assigning additional tasks and setting deadlines, but the conflict continued. Some members argued that the problem was a lack of commitment, while others believed the real issue was poor communication, unclear expectations, and a lack of trust. The team must now decide how to address the conflict and rebuild effective collaboration before the project deadline.
Assignment Tasks
Part 1: Identify Sources of Conflict (25 points)
Analyze the case study and identify:
- The main sources of conflict within the group.
- The underlying needs, values, or concerns of each stakeholder.
- How communication patterns contributed to the conflict.
Part 2: Conflict Transformation Analysis (25 points)
Using conflict transformation concepts:
- Explain how the conflict could be viewed as an opportunity for learning and improvement.
- Identify strategies that could transform the relationships and group dynamics.
- Describe how the team could move from blame and disagreement toward collaboration.
Part 3: Develop a Restorative Dialogue Plan (30 points)
Create a restorative meeting plan that includes:
- Key questions that should be asked during the dialogue (For example, “What happened?” “Who was affected?” “What needs to happen to repair the situation?”).
- Roles of participants (facilitator, team members, affected individuals).
- Steps for rebuilding trust and accountability.
Part 4: Personal Reflection (20 points)
Write a short reflection (300–500 words) addressing:
- What did you learn about managing conflict in groups?
- How can dialogue and restorative practices improve group relationships?
- How might you apply these approaches in future teamwork situations?
Submission Guidelines
- Length: 1,000–1,500 words
- Format: MLA (where sources are used)
- Include at least two course readings or resources to support your analysis.
- Submit as an individual assignment or group presentation (as determined by the instructor).